HomeManaged Services
Abornstor Managed Services

Your Enterprise
Technology Partner
Built to Deliver

Abornstor is built to solve the most pressing workforce and delivery challenges facing enterprises today — with a structured Centre of Excellence model, offshore development centres, and a 360-degree operational framework.

Managed Resourcing
Managed Implementations
Managed Support

Managed Resourcing

Staff aug, outsourcing & ODCs

Managed Implementations

End-to-end project delivery

Managed Support

SLA-backed ongoing support

Abornstor
HomeManaged Services
About Abornstor

Abornstor Managed Services — Abornstor

Abornstor Managed Services is built to solve the most pressing workforce and delivery challenges facing enterprises today. With a structured Center of Excellence model, offshore development centers, and a 360-degree operational framework, Abornstor delivers scalable, high-quality outcomes.

Whether you need to rapidly scale your team, execute a complex technology programme, or maintain mission-critical applications — Abornstor provides a single, accountable, end-to-end managed services partnership.

0+
Pre-vetted Resources
0+
Project Implementations
360°
Operational Framework
MENA region
Regional Presence
The Abornstor Model

Three Pillars of Managed Services

A structured, end-to-end managed services framework that covers every dimension of enterprise technology delivery — from people to projects to production support.

01

Managed Resourcing

Staff augmentation, outsourcing, and ODC solutions to rapidly scale your team with certified technology professionals — deployed onsite or offshore across the MENA region.

  • Staff augmentation for short, medium, or long-term engagements
  • Full outsourcing — we manage the team, HR, and admin
  • Offshore Development Centres (ODCs) with dedicated infrastructure
  • Access to 2,000+ pre-vetted, certified professionals
  • Flexible engagement models — T&M, fixed-cost, or hybrid
  • Multi-technology stacks: Oracle, MS, Salesforce, Custom Dev, Mobile etc.
02

Managed Project Implementations

End-to-end project delivery with dedicated teams, agile methodology, and full governance — from requirements to go-live, with complete accountability.

  • Full project lifecycle management — discovery to deployment
  • Dedicated cross-functional teams with onsite/offshore delivery
  • Agile & Design Thinking delivery methodology
  • 360° governance: business, delivery, and technical layers
  • Risk management, issue resolution, and escalation frameworks
  • Quality assurance and UAT coordination included
03

Managed Support

Ongoing application and infrastructure support to keep your operations running at peak performance — with SLA-backed commitments and proactive monitoring.

  • SLA-backed application support and incident management
  • L1, L2, and L3 support tiers with defined response times
  • Proactive monitoring, alerting, and root cause analysis
  • Change management, patch management, and release support
  • Infrastructure management and capacity planning
  • Continuous improvement reviews and optimisation cycles
How We Operate

Operational Model

Four integrated delivery components that ensure every Abornstor engagement is scalable, governed, and continuously improving.

Centre of Excellence (CoE)

The CoE is the engine of continuous improvement within Abornstor — specialising in skill development, quality standards, and technical innovation across all practice areas.

  • Specialised skill development and upskilling programmes
  • Technical audits and quality assurance standards
  • Reusable component libraries and accelerators
  • Continuous process improvement and methodology refinement
  • Knowledge management and IP development

Offshore Development Centres (ODCs)

Dedicated offshore teams with full IT infrastructure, providing scalable capacity at cost-effective rates — with complete visibility and management transparency.

  • Dedicated team environments with managed IT infrastructure
  • Full HR and admin management — we handle everything
  • Scalable capacity — ramp up or down with business needs
  • 360-degree team visibility and real-time reporting
  • Significant cost advantage vs traditional onsite recruitment

Training Centres

Instructor-led and customised training programmes that keep your professionals — and ours — at the cutting edge of technology and delivery best practice.

  • Instructor-led courses with industry-certified trainers
  • Customised corporate training aligned to your technology stack
  • Skill assessments, gap analysis, and progression tracking
  • Certification preparation across all major vendors
  • Local UAE talent development aligned to Emiratisation

Governance Framework

A multi-layered governance structure ensuring alignment, accountability, and quality across every Abornstor engagement — from strategic to operational levels.

  • Business leadership layer: steering committee and executive sponsorship
  • Onsite delivery managers with day-to-day client accountability
  • Offshore delivery managers coordinating remote team operations
  • Abornstor governance team providing oversight and escalation
  • Monthly performance reviews and SLA reporting

Multi-Layer Governance — Always in Control

Our governance framework ensures three levels of oversight work in concert: your business leadership, Abornstor's onsite and offshore delivery managers, and our Abornstor governance team — providing complete accountability at every layer of delivery.

Business Leadership Onsite Delivery Manager Offshore Delivery Manager Abornstor Governance Team Monthly SLA Reviews
Why Abornstor?

Problems We Solve

Four enterprise challenges that Abornstor is specifically designed and structured to address — efficiently, sustainably, and at scale.

Specialised Skill Shortage

Finding certified, experienced technology professionals in MENA region markets is increasingly difficult and expensive. Abornstor provides immediate access to 2,000+ pre-vetted specialists across all major stacks — eliminating lengthy recruitment cycles.

High Cost of Recruitment

Traditional onsite recruitment involves significant direct and indirect costs. Our ODC model expands your team at a fraction of conventional hiring costs — with all HR, admin, infrastructure, and management handled by Abornstor.

Rapid Technological Change

Keeping internal teams current with fast-moving technology is a continuous challenge. Abornstor's embedded Training Centres and CoE ensure that the professionals delivering your projects remain at the cutting edge — always.

Globalisation & Remote Work

Distributed teams require specialised management, governance, and infrastructure. Abornstor operates across multiple MENA region locations with both onsite and remote delivery — including full HR, admin, and regulatory compliance management.

Our Process

How Abornstor Works

A simple, structured engagement process — from initial discovery to ongoing delivery — built around your specific needs and outcomes.

1

Discovery

We understand your challenges, technology landscape, and business objectives

2

Solution Design

We design a tailored Abornstor engagement model aligned to your goals and budget

3

Proposal & Agreement

Clear commercial model, governance framework, and SLA commitments agreed

4

Onboarding

Team deployment, infrastructure setup, and knowledge transfer within days

5

Delivery & Growth

Continuous delivery with monthly reviews, SLA monitoring, and improvement cycles

Flexible Contracts

Engagement Models

Three commercial frameworks designed to maximise flexibility, reduce risk, and align incentives between Abornstor and our clients.

Time & Materials

Flexible | Pay-as-you-use

Ideal for ongoing support, evolving requirements, or engagements where scope is dynamic. You pay for actual time and materials consumed.

Maximum flexibility for changing requirements
Monthly billing with full transparency
Scale resources up or down as needed
Best for support & managed operations

Fixed Price

Predictable | Outcome-based

A defined scope, budget, and timeline agreed upfront — providing cost certainty and clear accountability for project delivery.

Full cost predictability from day one
Clear deliverable-based milestones
Abornstor carries delivery risk
Best for defined project implementations

Dedicated ODC

Long-term | Strategic partnership

A fully dedicated offshore development centre — your extended team, managed and operated by Abornstor with complete infrastructure and governance.

Your team, fully managed by Abornstor
Significant cost saving vs onsite hiring
Full infrastructure & HR management
Best for long-term strategic programmes

Ready to Transform
Your Operating Model?

Whether you need five specialists or a full offshore delivery centre — Abornstor scales to your ambition. Let's start with a conversation.